Terms of Service

By accessing or using Manyger ("the Service"), operated by Manyger LLC ("Manyger," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, including business owners, managers, and staff members who access the Service through team invitations.

1.1 Electronic Communications Consent

By creating an account, you consent to receive communications from us electronically, including email, in-app notifications, and push notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

Manyger is an AI-powered business management platform for small business owners and operators. The Service includes:

• AI chat assistant with business intelligence and task execution
• AI phone receptionist for inbound calls
• Automated SMS, email, and social DM messaging
• Appointment scheduling and calendar management
• Daily and closing briefings
• Customer lifecycle management (reminders, rebooking, win-back)
• Review monitoring and AI-drafted replies
• Revenue tracking, expense management, and financial analysis
• Marketing calendar and content generation
• Integration with third-party business tools

3.1 Eligibility

You must be at least 18 years old and legally able to enter into contracts to use the Service. By registering, you represent that you are authorized to act on behalf of the business you register.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@getmanyger.com if you suspect unauthorized access.

3.3 Team Accounts

Account owners can invite team members with manager or staff roles. The account owner is responsible for the actions of all team members and for managing their access levels. Removing a team member immediately revokes their access.

4.1 Plans and Pricing

Manyger offers three subscription tiers: Starter ($49/mo), Growth ($99/mo), and Pro ($179/mo). Annual billing is available at approximately 20% discount. All plans include all features — plans differ by credit allowances, phone minutes, team seats, and location count. Current pricing is available at getmanyger.com/pricing.

4.2 Free Trial

New accounts receive a 14-day free trial with full access to all features. No credit card is required to start a trial. At the end of the trial, you must select a paid plan to continue using the Service. If you do not subscribe, your account enters a read-only state — you can view your data but cannot use AI features, send messages, or create new records.

4.3 Credits and Phone Minutes

AI features consume credits. Each plan includes a monthly credit allowance. When your credits are exhausted, AI features are paused until you purchase a credit pack or your plan renews on your next billing date. Credit packs are available at any time: 100 credits for $5, 500 credits for $20, or 1,000 credits for $35. Credits reset monthly on your billing date. Unused credits do not roll over.

Phone minutes work differently: calls are never interrupted. Usage beyond your included minutes is billed as overage at $0.25 per minute, charged at the end of your billing cycle or upon cancellation.

4.4 Payment Processing

All payments are processed by Stripe. By subscribing, you agree to Stripe's Terms of Service. We do not store your credit card information — it is handled entirely by Stripe.

4.5 Auto-Renewal and Cancellation

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period (monthly or annually) at the then-current rate unless you cancel before the renewal date. You will be charged on the same day each billing cycle. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain full access until then. No refunds are issued for partial billing periods. After your subscription ends, your account enters read-only mode. You may export your data from Settings before requesting account deletion. Account deletion is permanent and immediate.

4.6 Price Changes

We may change our pricing with at least 30 days' notice. Price changes take effect at the start of your next billing cycle. If you do not agree to the new pricing, you may cancel before the change takes effect.

5.1 Nature of AI Output

Manyger uses AI (Google Gemini) to generate content including business recommendations, briefings, review replies, marketing copy, financial analysis, and phone call responses. AI output is generated based on your business data and may contain errors, inaccuracies, or outdated information. All AI-generated content is clearly labeled as such within the Service. When the AI communicates with your customers (phone, SMS, DM), recipients are informed they are interacting with an AI.

5.2 Your Responsibility

You are solely responsible for reviewing and approving all AI-generated content before it is published, sent, or acted upon. Manyger operates on a "Draft → Approve → Execute" model — with the exception of the AI receptionist (phone calls, SMS, and social DM channels when enabled) and owner-configured workflow automations, which operate autonomously. The AI receptionist may book appointments, take messages, answer questions, and process orders without prior approval for each action. Workflow automations execute actions that the owner has pre-approved by creating the automation rule. You acknowledge that AI-generated content does not constitute professional advice (financial, legal, tax, medical, or otherwise).

5.3 Ownership

You retain ownership of all content generated by the AI using your business data. We do not claim intellectual property rights over AI outputs generated for your account.

5.4 AI Receptionist

The AI receptionist handles inbound phone calls, SMS conversations, and social DM conversations (Instagram, Facebook, WhatsApp) in real-time and may book appointments, take messages, answer questions about your business, and process orders on your behalf. By enabling this feature on any channel, you expressly authorize the AI to take these actions autonomously without prior approval for each action. You acknowledge and accept that:

• The AI may misunderstand callers, provide inaccurate information, or make booking errors
• You are responsible for reviewing bookings and messages created by the AI
• You are responsible for informing callers that calls may be recorded and handled by AI, as required by applicable state and federal laws. Two-party (all-party) consent is required in: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington
• You can configure the AI's greeting, voice, knowledge base, and channel settings in Settings. Escalation triggers follow industry-standard rules for your business type
• By enabling SMS or DM auto-replies for a channel, you authorize the AI to respond to inbound messages and book appointments on that channel
• You can disable the AI receptionist at any time for any or all channels

To help you meet your disclosure obligations, we provide a customer-facing AI Assistant Terms & Disclosures notice you may present to your customers (for example, by linking it in your SMS auto-replies, on your website, or via signage). It discloses the AI, states that AI-provided information is not binding, and disclaims guarantees and liability. You are responsible for reviewing it with your own counsel and for providing any notices your jurisdiction requires.

5.5 No Professional Advice

AI-generated content — including financial analysis, scenario modeling, marketing recommendations, and operational suggestions — is for informational purposes only and does not constitute professional, financial, legal, tax, accounting, or medical advice. You should consult qualified professionals before making significant business decisions based on AI recommendations.

5.6 Healthcare and HIPAA

Manyger is not a "covered entity" or "business associate" under the Health Insurance Portability and Accountability Act (HIPAA). The Service is not designed, intended, or authorized for use with Protected Health Information (PHI). If your business is subject to HIPAA, you must not input, store, or transmit PHI through the Service. Manyger will not enter into a Business Associate Agreement (BAA). You are solely responsible for ensuring your use of the Service complies with HIPAA and any other applicable healthcare regulations.

6.1 Your Data

You retain all rights to the data you input into Manyger, including business records, customer information, financial data, and uploaded content. We do not claim ownership of your data.

6.2 License to Us

By using the Service, you grant us a limited, non-exclusive license to use, process, and store your data solely to operate the Service and provide features you have enabled. This includes analyzing aggregate usage patterns to improve the Service, processing your data through our AI systems, and sharing it with the third-party service providers listed in our Privacy Policy.

6.3 Data Export and Portability

You may export your data at any time in standard machine-readable formats (JSON) from Settings. Account deletion is permanent and immediate — please export your data before requesting deletion. We will make commercially reasonable efforts to fulfill manual data export requests within 10 business days.

6.4 Customer Data Responsibility

You are responsible for ensuring you have the legal right to store and process your customers' data in Manyger. You must obtain appropriate consent before entering customer information, particularly phone numbers used for automated messaging (SMS, WhatsApp). You agree to comply with all applicable laws including TCPA (Telephone Consumer Protection Act) and CAN-SPAM Act.

7.1 SMS and Phone

Manyger sends SMS messages and places phone calls on your behalf and at your direction using Twilio. Manyger acts solely as your technology provider and agent — you are the sender of all messages. All SMS messages are sent via Application-to-Person (A2P) 10DLC registered campaigns in compliance with carrier requirements. By using these features, you represent and warrant that:

• You have obtained prior express written consent from each recipient as required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable state laws, including consent for automated or prerecorded messages and text messages sent using an automatic telephone dialing system
• You maintain records of consent sufficient to demonstrate compliance, including the date, time, method, and content of each consent interaction
• You will not use these features to send messages to numbers on the National Do Not Call Registry without prior express consent
• You will provide clear and conspicuous disclosure at the point of consent that message and data rates may apply and of the approximate frequency of messages
• You accept full responsibility and liability for all messages sent through the Service

Manyger automatically processes STOP/UNSUBSCRIBE replies and maintains opt-out records on your behalf. Standard message and data rates from your customers' carriers may apply to messages sent through the Service. You are responsible for ensuring your messaging practices comply with all applicable federal, state, and carrier requirements.

7.2 Quiet Hours

Manyger enforces timezone-aware quiet hours for outbound messages. Non-critical messages are queued during quiet hours and delivered when the window opens. Critical notifications (appointment confirmations, security alerts) may override quiet hours.

7.3 Message Attribution

All outbound SMS and email messages sent through Manyger include a "Sent via Manyger" attribution footer. This attribution cannot be removed on any plan.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Send unsolicited bulk messages (spam)
• Harass, abuse, or threaten any person
• Upload malicious software or content
• Interfere with the Service's operation or security
• Attempt to access other users' accounts or data
• Resell or redistribute the Service without authorization
• Use the Service for any illegal business activity
• Circumvent usage limits, rate limits, or billing controls
• Use the AI features to generate misleading, fraudulent, or harmful content
• Generate fake customer reviews, testimonials, or endorsements using AI
• Use AI features to impersonate real individuals, businesses, or organizations
• Input or process Protected Health Information (PHI) in violation of HIPAA
• Use the Service to facilitate discrimination based on protected characteristics

We reserve the right to suspend or terminate accounts that violate these terms.

Manyger integrates with third-party services including Square, Clover, QuickBooks, FreshBooks, Wave, Jobber, Google (Calendar, Sheets, Business Profile), Meta (Facebook, Instagram, WhatsApp), Stripe, Twilio, and LiveKit. When you connect an integration:

• You authorize Manyger to access data from those services on your behalf
• Your use of those services is governed by their respective terms
• We are not responsible for the availability, accuracy, or security of third-party services
• You can disconnect any integration at any time from Settings

The Service, including its design, code, AI integrations, features, and documentation, is owned by Manyger and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service. The "Manyger" name, logo, and branding are our trademarks.

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make commercially reasonable efforts to provide advance notice of scheduled maintenance. We do not offer a Service Level Agreement (SLA) or uptime guarantee.

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet or telecommunications failures, cyberattacks, failures of third-party service providers (including but not limited to Google, Twilio, Stripe, LiveKit, Firebase, and Vercel), and labor disputes. During such events, the affected party's obligations are suspended for the duration of the force majeure event.

If you believe that content generated by or displayed on the Service infringes your copyright, please send a notice to support@getmanyger.com with the following information:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location in the Service
• Your contact information (name, address, email, phone)
• A statement that you have a good faith belief the use is not authorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

We will respond to valid DMCA notices in accordance with the Digital Millennium Copyright Act.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANYGER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF MANYGER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Without limiting the above, we are not liable for:

• Errors or inaccuracies in AI-generated content
• Business decisions made based on AI recommendations
• Actions taken by the AI receptionist during calls, SMS, and DM conversations
• Actions taken by AI-driven SMS and DM auto-replies on your behalf
• Messages sent on your behalf to your customers
• Downtime or service interruptions
• Data loss resulting from third-party integration failures
• Actions of your team members using your account

THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, EVEN IF MANYGER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

AI-generated content is provided for informational purposes only and should not be relied upon as professional advice. We recommend consulting qualified professionals for financial, legal, tax, and other specialized matters.

You agree to indemnify, defend, and hold harmless Manyger LLC and its officers, directors, employees, agents, and affiliates from any claims, demands, damages, losses, liabilities, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Your use of the Service
• Your violation of these Terms or any applicable law
• Your violation of any third-party rights, including intellectual property rights
• SMS messages, phone calls, emails, and other communications sent to your customers through the Service, including any TCPA, CAN-SPAM, or state law claims
• Customer data you input into the Service, including claims related to unauthorized collection, storage, or processing of personal information
• Actions taken by the AI receptionist on your behalf, including via phone, SMS, and DM channels
• Content you publish or distribute using the Service, including AI-generated content you approved and published

For non-material breaches of these Terms, we will provide written notice and a 15-day opportunity to cure the breach before suspending or terminating your account. For material breaches — including violations of §7 (Messaging), §8 (Acceptable Use), fraud, or illegal activity — we may suspend or terminate your access immediately without prior notice. You may terminate your account at any time by canceling your subscription and requesting account deletion in Settings.

Upon termination, your right to use the Service ceases immediately. Sections 5.3 (Ownership), 6 (Your Data), 14 (Limitation of Liability), 15 (Disclaimer of Warranties), 16 (Indemnification), 18 (Governing Law and Disputes, including the claims limitation period), and 20 (General Provisions) survive termination.

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. The Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of the arbitration and class action waiver provisions in Section 18.2 and 18.4.

18.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at support@getmanyger.com and attempt to resolve the dispute informally for at least 60 days before initiating arbitration or any other proceeding.

18.2 Binding Arbitration

If informal resolution fails, any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Los Angeles County, California. The arbitrator's decision shall be final and binding. For claims of $10,000 or less, Manyger will pay all AAA filing, administration, and arbitrator fees. For claims above $10,000, filing and arbitrator fees will be allocated as provided by the AAA Rules.

18.3 Small Claims Exception

Notwithstanding the arbitration agreement, either party may bring an individual action in small claims court in Los Angeles County, California, if the claim qualifies.

18.4 Class Action Waiver

YOU AND MANYGER AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of Section 18.2 (Binding Arbitration) shall be null and void, and the dispute shall be decided by a court of competent jurisdiction in Los Angeles County, California.

18.5 Jury Trial Waiver

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE.

18.6 Claims Limitation Period

ANY CLAIM OR CAUSE OF ACTION ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CLAIM OR CAUSE OF ACTION IS PERMANENTLY BARRED. This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise.

We may update these Terms from time to time. For material changes, we will notify you by sending an email to the address associated with your account and posting a notice in the Service at least 30 days before the changes take effect. Non-material changes (e.g., formatting, clarifications) may be made without advance notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service before the changes take effect.

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Manyger regarding the Service.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.
• Notices:Legal notices to Manyger must be sent to support@getmanyger.com with the subject line "Legal Notice." Notices to you will be sent to the email address associated with your account. Notices are deemed received when sent to the correct email address.
• Independent Contractor: The relationship between you and Manyger is that of independent parties. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and Manyger.
• Export Compliance: You agree to comply with all applicable export control laws and regulations. You may not use or export the Service in violation of U.S. export laws or to any country subject to U.S. sanctions.

If you have questions about these Terms, contact us at:

• Email: support@getmanyger.com
• Website: getmanyger.com